Return Policy

At ZONA COMMERCIAL, we value your satisfaction and strive to make every shopping experience positive. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy below.

1. Eligibility for Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item is unused, unworn, and in its original packaging.

  • All tags, labels, and accessories are intact.

  • Proof of purchase (order confirmation or receipt) is provided.

Items that do not meet these conditions will not be eligible for return or refund.

2. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

  • Undergarments, swimwear, or personal care items

  • Custom or personalized products

  • Clearance or final sale items

Please check the product description before making your purchase.

3. Return Process

To start a return, contact our support team at [marc_siewert@gmx.net] with your order number and reason for return.
Our team will provide instructions and the return shipping address.

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect. We recommend using a trackable shipping method to ensure your item reaches us safely.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a clear photo of the product and packaging. We’ll review your request and arrange a replacement or full refund where applicable.

5. Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check with your bank or credit card company. If you still haven’t received it, contact us at [marc_siewert@gmx.net] for assistance.

7. Exchanges

We only replace items if they are defective, damaged, or the wrong size (depending on stock availability). To request an exchange, contact us at [marc_siewert@gmx.net] with your order details.

8. Contact Us

If you have any questions about our return or refund process, feel free to reach out:

ZONA COMMERCIAL
📧 Email: [marc_siewert@gmx.net]
🌐 Website: https://zona-comercial.com